Ticket Intelligence
Find documentation, device information, and past resolutions in seconds so technicians stop hunting and start fixing.
⌕
Search customer knowledge…
⌘ K✓VPN MFA Reset — ResolvedNorthstar Legal · 3 weeks ago
Resolve tickets faster. Reduce escalations. Empower every technician.
Blast through
tickets faster.
MSP Blast gives every technician instant access to customer knowledge, historical tickets, device context, and troubleshooting guidance—so they can close more tickets without waiting on senior engineers.
Built specifically for MSP helpdesk teams. Works alongside ConnectWise, Passportal, Microsoft 365, SharePoint and more.
Faster resolution
Empowered technicians
Fewer escalations
Healthier margins
Intelligence online
JD
Incoming ticket
#4821
VPN MFA Reset
Authenticator prompts stopped after the user replaced their phone.
DEVICE CONTEXTNSL-JW-LT04
Healthy
Online · Intune managed · Last seen 2m ago
THE PROBLEM
Technicians waste hours
Technicians waste hours
searching for information.
Every week, profitable technician hours disappear into ticket history, scattered notes, device records, and hallway questions. The answer usually exists—but it is rarely where the technician needs it.
CW
ConnectWise184,209 tickets
PP
Passportal2,441 documents
SP
SharePoint387 folders
TE
TeamsHidden expertise
Searching across systems…
18:42
Average time lost per complex ticket01Documentation spread everywhere
Critical knowledge sits across PSA notes, SOPs, SharePoint, Teams, devices, and memory.
02Senior engineers become bottlenecks
Frontline techs wait for tribal knowledge instead of resolving confidently.
03Troubleshooting gets repeated
The same customer issues are diagnosed from scratch again and again.
04New technicians ramp slowly
Every customer environment has hidden context that takes months to learn.
05Escalations quietly multiply
Resolvable tickets climb the ladder and pull expensive talent away from high-value work.
ONE CONNECTED INTELLIGENCE LAYEROne AI assistant
One AI assistant
for your entire MSP.
MSP Blast connects the knowledge you already have, understands the customer and ticket in front of your technician, and turns context into action.
YOUR SYSTEMS
CWConnectWiseTickets & customer dataConnected
PPPassportalDocumentation & credentialsConnected
MMicrosoft 365Identity & tenant contextConnected
SSharePointRunbooks & knowledgeConnected
TECHNICIAN ANSWERS
✦
RECOMMENDED NEXT STEPReset MFA registration and revoke active sessionsBased on 12 resolved tickets and Northstar’s approved SOP.
BUILT FOR THE SERVICE DESK
Ticket intelligence that turns context into resolution.
AI Troubleshooting Guidance
Analyze the ticket, match it to your knowledge, and receive clear source-backed next steps.
Ticket analyzed4 recommended actions92% confidence
Customer Context
Surface environment-specific policies, users, devices, and history before a technician escalates.
Escalation Reduction
Help frontline technicians resolve more issues independently without pulling senior engineers into avoidable tickets.
Escalations−34%
Historical Resolutions
Turn years of ticket history and engineer experience into reusable technician guidance.
48,291
knowledge items
knowledge items
Technician Ramp-Up
Help new technicians become productive much faster—with customer context and proven resolutions built into every ticket.
Traditional onboarding12 weeks
With MSP Blast4 weeks
HOW IT WORKSFrom scattered knowledge
From scattered knowledge
to confident resolution.
Connect systems
Securely connect your PSA, documentation, and Microsoft stack.
Index knowledge
MSP Blast organizes tickets, SOPs, and device data by customer.
Understand context
The AI reads each ticket against the customer’s real environment.
Resolve faster
Technicians get trustworthy, source-backed resolution guidance.
INTEGRATIONSWorks with the MSP stack
Works with the MSP stack
you already use.
MSP Blast works alongside your systems—not instead of them. Your PSA, documentation, Microsoft tenant, and collaboration tools remain the source of truth.
CWConnectWisePSAAvailable
PPPassportalDocumentationAvailable
MMicrosoft 365ProductivityAvailable
SSharePointKnowledgeAvailable
TTeamsCollaborationComing soon
ITIT GlueDocumentationComing soon
HHaloPSAPSAComing soon
+More coming soonYour stack, connected.
BUILT FOR MSP OPERATIONSTurn technician context
Turn technician context
into business performance.
MSP Blast targets the operational levers MSP owners care about: more tickets closed, less escalation, faster resolution, lower support cost, and more consistent service.
↑MoreTickets closedGive technicians the context to move tickets forward faster.
↓LessEscalationKeep resolvable work with frontline support teams.
↓FasterResolutionPut the right answer in front of technicians sooner.
↓LowerSupport costsReduce expensive senior-engineer interruptions.
＝ConsistentService qualityStandardize outcomes across people, customers, and shifts.
EARLY ACCESSBuilt with MSPs.
Built with MSPs.
For MSPs.
We’re partnering with forward-thinking service teams to shape the future of technician productivity.
Early access customer story coming soon.
MSYour MSP hereCustomer testimonial
How an MSP reduced avoidable escalations
Measured results from our early access program are coming soon.
Join the program →✦
Become an early access partner
Help define the platform your technicians will use every day.
FAQQuestions,
Questions,
answered.
Still evaluating? We’ll walk through your stack and service desk workflow.
Talk to our team →How does MSP Blast work?+
MSP Blast securely connects to your PSA, documentation, and Microsoft environment. It organizes that knowledge by customer, analyzes the live ticket context, and gives technicians source-backed resolution guidance inside one workspace.
What systems can MSP Blast connect to?+
Initial integrations include ConnectWise, Passportal, Microsoft 365, and SharePoint. Teams, IT Glue, HaloPSA, and more are on the roadmap.
How long does onboarding take?+
Timing depends on the systems and data volume involved, but early access onboarding is guided from connection through technician rollout. We’ll define a clear plan before anything changes.
Is my customer data isolated?+
Yes. Customer and MSP data is tenant-isolated with strict access controls. We design the platform around the security and confidentiality expectations of managed service providers.
Does MSP Blast replace ConnectWise?+
No. MSP Blast works alongside your existing PSA and documentation systems. ConnectWise remains your system of record; MSP Blast makes its knowledge—and the knowledge around it—more useful to technicians.
Give every technician the context
they need to resolve tickets faster.
Stop searching through disconnected systems. Start resolving tickets with confidence.
No replacement project. No generic chatbot. Built for your service desk.